Benefits of using a CRM system
A Customer Service Management System that Builds Strong Customer Relations
Smart Ticketing System
Log Requests from multiple sources with our help desk crm.End-to-end tracking with attention to high-priority tickets.
Knowledge Base
Reduce response time and repetitive queries significantly with an exhaustive database that maintains service request history.
SLA Management
Define service limits based on customer contracts. Timely Service order management with alerts and escalations.
Support Reporting
Track team’s performance with accurate service request management system.Act on delays and fix issues without affecting customers.
Manage Tickets, Teams, and SLA with a Single Help Desk CRM
Simplify the Service Requests Process
User-Friendly Logging and Tracking System
- Start tickets from a form, an email, or just a click.
- Self service customer portal for end to end tracking.
- Customised dashboards with filters for data analytics.
Keep Up the Terms with SLA Tracking
Maintains customer contracts and terms in one place
- Set your own response rules and parameters
- Track delays and breaches,fewer follow-ups and auto alerts.
- Link issues to clients, contracts, and assets.
Resolve Tickets Faster
Knowledge Base as good as a complete help desk support
- Get a searchable and easy-to-update knowledge base.
- Customers can find solutions based on previous resolved tickets.
- Change your Customer Support game with our CRM.
Use Customer Feedback to Improve Service Quality
- Focus on repeated complaints and take action to fix the root cause.
- Consumer feedback can help to understand improvement areas.
- Positive feedback sets service benchmarks.
Features of Our Module
Help Desk CRM for customer-oriented Service
Contract Management
Link support coverage to customer contracts, enforce entitlements, and track service terms automatically.
Email Support
Convert emails into actionable tickets and maintain threaded conversations inside the CRM.
Ticket Management
Log, route, and resolve service issues with complete traceability and SLA tracking.
