CRM-Doctor's all-encompassing Customer Service platform integrates IT solutions for CRM, providing all the tools your teams need to deliver better and smarter customer assistance
Leverage the customer data that is specific to your business and personalize it by integrating your contact center, service center, and sales force onto a seamless platform with it solutions for CRM.
Allow clients to connect with you through their favored channel. Telephone, talk, email, web-based entertainment, or portable application, CRM-Doctor unites everything.
Right from making a help ticket, keeping clients refreshed about task progress, to gathering client input post a help task, CRM-Doctor handles everything.
Automate tasks, for example, overseeing email showcasing efforts, picking layouts, synchronizing information, booking calls, and qualifying leads. It additionally works with correspondence between various advertising and outreach groups.
View tickets from multiple channels in a single inbox
Assign service tickets to service agents based on issue type
Field agents can view their daily tasks on the mobile app
You can customize your pipeline to match your unique sales cycle, adding custom stages and fields as needed.
Collaborate with your team on deals and activities, and keep each other updated on sales operations and successes.
Set reminders for your sales activities to ensure you're up-to-date with all your deals and never overlook a follow-up.
The visual sales pipeline allows you to view your complete sales process in a single glance. You can effortlessly update your deals by converting them into the desired stage.
Forecast your revenue by estimating the sales volume and revenue using your pipeline, and witness automatic calculations as deals get modified.
View a comprehensive record of all interactions, including phone calls, emails, meetings, and notes, linked to each contact and deal.
Customizable online forms embedded on your website can help you generate high-quality leads for your pipeline.
Obtain comprehensive sales and activity reports, and monitor your progress towards objectives through your dashboard.
Create targeted lists for personalized communication by filtering, categorizing, segmenting, and sorting leads.
Our record directors assist you with getting everything rolling, so you can convey a consistent client experience in a matter of moments.
You can co-ordinate all your inward stages with CRM Doctor, utilizing APIs and SDKs, to work with proficiency across groups.
Be it item backing or client achievement, our specialists are here to assist with getting every one of the obstacle at each progression free from your excursion
CRM Doctor provided us customized solution for our Merchandise E-commerce requirement. CRM-doctor team went out of the box and provide us premium solution which integrated SAP and delhivery Shipping API. Thanks CRM doctor for all the hard work and best services.
Sushil Tiwari Project ManagerWe are extremely impressed with Doctor-CRM teams quick response time and the product's robust functionality. We received uncompromised quality work and reliable customer support.
Bharath Bushan DirectorThe complaint management system provided by CRM-Doctor has sort out our problem statement of 20,000 IIT Chennai campus resident, additionally Vendor management and guest user management workflow make complain management duration down to 24 hours.
R.Srivathsan JE(DB)The Complaint Management CRM and technician mobile app provided by CRM-Doctor has revolutionized our service operations. It has streamlined complaint resolution, improved communication, and enhanced overall customer satisfaction. Highly recommended!
David D'Costa Managing DirectorWe are extremely satisfied with the Field Service Management System provided by CRM-Doctor. It has revolutioned our service operations and improved our overall efficiency. The system's portal-based an mobile-based access has made it incredibly convenient for our team to access and manage service requests from anywhere.
Lakshmana Murthy SK AGM (Corporate Materials)CRM-Doctor's solution surpassed our expectations. The integrated Odoo ERP with Microsoft Dynamics CRM improved our processes and provided valuable insights. The platform's added features and visibility enhancements truly evaluated our business.
Dinesh Rao Ullal Managing DirectorThanks for the B2B Ecommerce CRM solution developed by the CRM-Doctor team, our business has experienced exponential growth. The mobile application and real-time tracking features have streamlined our operations and improved collaboration. Highly recommended!
Binod Pawar V.Y. Co-Founder, Director & CEOThanks to the CRM system and integrated solutions provided by CRM-Doctor, our business processes have become streamlined, resulting in improved customer experience and increased sales. It has been a game-changer for us!
Shafeek Ansari Founder & CEOThanks to the Hybrid IVR solution provided by the CRM-Doctor team, our call center operations have significantly improved. The seamless integration, data migration, and reliable infrastructure have enhanced our efficiency. We are highly satisfied with the solution and its impact on our business.
Shankar Murthy Commissioner - The Commercial Taxes DepartmentThe CRM solution provided by CRM-Doctor has been a game-changer for our business. The ability to customize quotation templates and automate the invoice and project process has greatly streamlined our workflow. The Installer Module has also allowed us to efficiently track project details. Overall, we are extremely satisfied with the solution's impact on our operations.
Manoj Patel Managing DirectorThanks to the customized CRM software developed by CRM-Doctor. It is user-friendly, efficient, and allows seamless communication with first-time customers. We highly appreciate the solution for its role in improving customer satisfaction and guiding our operations.
Suraj Shah Managing DirectorThe Budgeting tool provided by the CRM-Doctor team has revolutionized our budget and event management processes. It's user-friendly, secure, and meets all our requirements. We now have complete control over our budgets and can forecast with confidence. Thank you for an outstanding solution!
Junaid Ahmed Production DirectorCRM-Doctor has revolutionized our customer support experience. Their ticketing tool streamlined our ticket management process and provided a user-friendly platform for our customers. We are now able to efficiently track and resolve tickets, resulting in improved customer satisfaction.
Parmesh Patel Product ArchitectThe CRM and mobile app solution provided by CRM-Doctor has revolutionized our operations. With lead creation, opportunity conversion, and solar calculator features, we can effectively engage customers and showcase the benefits of solar energy, The added location tracking and calling app features have streamlined our field operations. Highly satisfied!
Shiju Mathews Managing DirectorA comprehensive solution for all your customer support requirements. Effectively monitor and resolve them with ease using IT solutions for CRM-Doctor.
Bangalore : No. 722, Bank of Maharashtra, 24th Main Rd, 6th Phase, J. P. Nagar, Bangalore, Karnataka – 560078
Gujarat : 107, Shiv Shakti Farm, Yogeshwarnagar Society, Anjali Char Rasta, Bhatta, Paldi, Ahmedabad, Gujarat – 380007
Navsari : B-207, Union Heights, Asha Nagar Main road, Navsari, Gujarat – 396445
Las Vegas : 3773 Howard Hughes Pkwy #500s, Las Vegas, NV 89169, USA
London : 9 Devonshire Square, London EC2M 4YF, UK
Westmead : 5/19 Queens Rd, Westmead NSW 2145, Australia
Dubai : 625 St – Al Hudaiba – Dubai – United Arab Emirates
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Disclaimer : CRM-Doctor is not affiliated with Vtiger, SuiteCRM, Microsoft Dynamics and Salesforce.
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As mentioned, the customer profiling system can be tough to implement and maintain on the long-term. This means that the benifits should outweigh the demand for time and attention to maintain an well-mainted customer base. This could be achieved through a customer profiling system.
In this situation, the right customer profiling can help businesses better understand their overall means of customer engagement.
In most businesses, the customers don’t come along with the same purchase intent or budget. They aren’t even expected to purchase the same products. In this situation, the businesses should have an effective to send relevant messages to the right customer segment. For this, businesses should effectively seggregate between the different customer profiles. This allow businesses to focus on rlevant messages to each customer segment, therebvy increasing conversions.
Apart from the initial offering, today most businesses try to upsell or cross-sell their products. For successful upsell and cross-sell campaigns, businesses need to discover the way to engage with their target customers. And, this requires better cusometer undrstanding. By accurate customer profiling, businesses can understand more about their audience requirment.In turn, this will allow businesses to offer impactful upsell/cross-sell oppurutintiies.
Businesses can utilize customer profiling at different stages of their customer acquisition. By having these different stages, the businesses will be able to iterate their stratergies to meet the individual business requirements. Here are some of the different types of customer profiling in action.
As the name indicates, you can seggregate leads into different categories. This could be done based on different parameenters. For example, you can seggregate leads based on their source of acuqisiton, conversions or even expected revene.
An accurate lead profiling system have numerous benifits. For exaample, it could inform the marketing team about the campaigns that attracts the right audience. It also informs about the marketing campaign that responsible for wrong audience acquisition.
In this way, businesses can focus on their most valuable leads to expand their customer base.
For a business, the right customer would be the one that lasts the longest with the business. For this, the business need to figure-out the right segment of audience. This could be achieved thorugh accurately measuring customer retention across the board. By having a CRM-based customer profiling system, the business can accurately guage the entire customer data within a single platform. Later, this aggregated data could be utilized to discover the most profitable customer segment.
As discussed, the customer profile could potentially drive the business stratergy. With this in mind, the wrong customer profile could lead the business down the wrong path.
Alas, all this could have a catastrophic result. In order to avert this, every business need to create their own accurate customer profile. This customer profile should accurately reflect the ideal customers who would be happy with the concerned business.
Enter a CRM-based customer profiling software. By having a unified cloud-based CRM platform, you can cover the different touch points associated with everyday business-customer interactions. This allows you to automatically aggregate customer data across these different touch points.
In this way, you can automate aggregating the overall customer data. Later, you can review and choose the right customer details to be followed that helps you better understand the customer.
For example, let’s consider a customer profile that has different profiles. This can includeCountry, age group, source of contact etc. By collecting and reviewing the overall customer data, you can create an accurate picture of customer preferences and behaviour.
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Customer profiling tool isn’t simply yet another buzzword. It actually impacts the way that we interact with our customers.
This begins with the modern customer.
As it is, customers are now more informed than ever about every business. If not, they could simply research any business online from their smartphones. It’s also unbelivably easy for customers to leave a publicaly visible negative review about any business.
On the other hand, the businesses that has an overwhelming positive online presence will be able to attract more customers to their business. this means that businesses can afford zero margin of errrors at achieving overall customers satisfaction. For this, the business should be able to attract maximum customer sastisfaction within their business operations.
In other words, Business should be able to zero-in and attract the right target audience for their business. This would enable a higher level of customer engagement and overall success.
In these casers, businesses should have an effective framework to attract the right segment of audience. This audience segment would definitely need their particular business service.
A customer profiling platform enable businesses to create meaningful customer profiles that enable businesses to improve their efficiency. In turn, these customer profiles could be utilized to guide the entire customer acquisition and engagement stratergies.
Today, all businesses definitely need better tools.
Especially to understand their customers.
A customer profile management system could be the right tool to understand and manage their customer base. Well, let me explain.
At present, customers are more precarious than ever at their behavior. Most businesses struggle to attract and retain their customers on the long-term. Simultaneously, marketing messages also fail to make the right impact on the customer’s mind. If you combine both these, having to run a business becomes exponentially more expensive.
The customer profile management system could be the right tool to better understand the customers. In this situation, the business should focus on better understanding their customer’s mindset. Later, this customer understanding could be leveraged to create the right products, offers or even product packages.
In this article, we’ll discuss effective ways to define and iterate n your ideal customer profile. We’ll also explain the potential ways through which the right customer profiles can help you figure-out and expand your customer base.
Automated page speed optimizations for fast site performance
CRM- Doctor integrated with our E-commerce store and give our customer 360-degree view for their complain management and excellent offline mobile app for which works in ship and no network area. Kudos to CRM doctor team.
R Sathyanarayana Project Manager